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Terms of Service
These terms govern your use of Premier Senior Support services and website. Please read them carefully to understand your rights and responsibilities.
Last updated: January 15, 2024 | Effective Date: January 15, 2024
Terms Overview
Here's a quick overview of the key points covered in our terms of service.
1. Acceptance of Terms
By using Premier Senior Support services, contacting us for information, or accessing our website, you agree to be bound by these Terms of Service and our Privacy Policy.
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If you do not agree with any part of these terms, please do not use our services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.
Important: These terms apply to all clients, family members, and anyone who uses our services on behalf of a senior.
2. Service Description
Services Provided
Premier Senior Support provides the following services:
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Technology education and training for seniors
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Fraud prevention education and awareness training
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Device setup and technical support
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Recovery support for fraud victims
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Ongoing consultation and support
Service Limitations
Our services are educational and supportive in nature. We do not:
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Provide legal advice or representation
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Offer financial planning or investment advice
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Guarantee prevention of all fraud or scams
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Provide medical or healthcare services
3. Client Responsibilities
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Accurate Information
Provide accurate and complete information about your technology needs, concerns, and any incidents. -
Active Participation
Engage actively in learning sessions and follow recommended security practices. -
Timely Communication
Notify us promptly of any changes to your contact information or service needs. -
Respectful Conduct
Treat our staff with respect and maintain appropriate boundaries during service delivery. -
Payment Obligations
Pay for services according to agreed-upon terms and notify us of any billing concerns promptly.
4. Payment Terms and Cancellation
Payment
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Payment is due at the time of service unless other arrangements are made
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We accept cash, check, and major credit cards
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Monthly service plans are billed in advance
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Late payment fees may apply after 30 days
Cancellation Policy
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24-hour notice required for appointment cancellations
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Emergency situations are exempt from cancellation fees
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Monthly plans can be cancelled with 30 days notice
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Refunds are provided on a case-by-case basis
5. Limitation of Liability
Important Disclaimer
While we strive to provide excellent education and support, we cannot guarantee that you will never experience technology problems or become a victim of fraud despite our training.
Service Limitations
Premier Senior Support's liability is limited to the amount paid for services. We are not liable for:
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Financial losses from fraud or scams that occur despite our training
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Data loss or device damage during service provision
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Indirect, consequential, or punitive damages
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Actions taken by third parties or family members
Best Efforts
We commit to providing services with reasonable care and skill, following industry best practices for senior education and fraud prevention. Our goal is to empower you with knowledge and skills, but ultimate responsibility for your technology use and security decisions remains with you.
6. Privacy and Confidentiality
We are committed to protecting your privacy and maintaining confidentiality of your personal information. Our detailed Privacy Policy explains how we collect, use, and protect your data.
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Information Security
We use appropriate technical and organizational measures to protect your personal information. -
Mandatory Reporting
We may be required to report suspected elder abuse or ongoing fraud to appropriate authorities. -
Family Communication
With your consent, we may communicate with family members about your progress and any concerns.
7. Termination of Services
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Client Termination
You may terminate services at any time with appropriate notice as outlined in your service agreement. -
Company Termination
We may terminate services for non-payment, inappropriate conduct, or if we determine we cannot effectively meet your needs. -
Post-Termination
After termination, we will securely dispose of your personal information according to our retention policy, unless required to maintain records by law.
8. Governing Law and Disputes
These terms are governed by the laws of the state where Premier Senior Support is located. Any disputes will be resolved through:
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Direct communication and good faith negotiation
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Mediation through a mutually agreed mediator
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Binding arbitration if mediation is unsuccessful
We are committed to resolving any concerns promptly and fairly, with your satisfaction as our priority.
9. Questions About These Terms
If you have any questions about these Terms of Service or need clarification on any point, please contact us:
Legal Department
Mailing Address
Premier Senior Support
Privacy Department
123 Main Street, Suite 100
Metro City, State 12345
Note: We encourage you to discuss these terms with family members or advisors if you have any questions. We're happy to explain any section in plain language during a phone consultation.