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Your Privacy is Our Priority
We're committed to protecting your personal information while providing the best possible service. Contact us if you have any questions or concerns.
Last updated: January 15, 2024
Your Privacy at a Glance
Here are the key principles that guide how we handle your personal information.
Information We Collect
Personal Information
When you contact us or use our services, we may collect:
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Name, phone number, and email address
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Address for in-home service scheduling
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Emergency contact information
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Service preferences and accessibility needs
Service Information
To provide effective support, we may collect:
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Device information and technical issues
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Learning goals and technology comfort level
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Session notes for continuity of care
How We Use Your Information
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Service Delivery
To provide personalized technology education, fraud prevention training, and ongoing support tailored to your needs. -
Communication
To schedule appointments, send service reminders, and provide important security updates relevant to your protection. -
Emergency Response
To provide immediate assistance if you contact us about fraud or security incidents. -
Service Improvement
To improve our services and develop new resources that better serve the senior community.
Information Sharing and Disclosure
We Do NOT Sell Your Information
Premier Senior Support never sells, rents, or trades your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in these specific circumstances:
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With your explicit consent
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With law enforcement if required by law or to prevent fraud
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With emergency contacts in case of urgent situations
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With trusted service providers who help us deliver services (under strict confidentiality agreements)
Data Security Measures
Technical Safeguards
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Encrypted data storage and transmission
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Secure servers with regular security updates
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Multi-factor authentication for staff acces
Physical Safeguards
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Locked filing cabinets for paper records
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Restricted access to office areas
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Secure disposal of sensitive documents
Your Privacy Rights
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Access Your Information
You can request a copy of all personal information we have about you. -
Correct Your Information
You can ask us to update or correct any inaccurate information. -
Delete Your Information
You can request deletion of your personal information (subject to legal requirements). -
Opt-Out of Communications
You can unsubscribe from non-essential communications at any time.
Website and Cookies
Our website uses minimal cookies to improve your experience:
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Essential cookies for website functionality
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Analytics cookies to understand how to improve our site (anonymous data only)
You can disable cookies in your browser settings, though some website features may not work properly.
Questions About This Policy
If you have any questions about this privacy policy or how we handle your information, please don't hesitate to contact us:
Privacy Officer
Mailing Address
Premier Senior Support
Privacy Department
123 Main Street, Suite 100
Metro City, State 12345